Privacy Policy

Smart Home Innova LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request an appointment, or otherwise interact with our services.

Information We Collect

We may collect the following types of information:

• Personal information you provide directly — such as your name, email address, phone number, and any details you include when requesting an appointment or contacting us.
• Communications — records of your interactions with us, including emails, calls, and text messages.
• Automatically collected information — basic technical data such as IP address, browser type, device type, pages viewed, and referring URLs, which we use to operate and improve our website.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule appointments;
• Provide, maintain, and improve our services;
• Send transactional messages such as appointment reminders and confirmations;
• With your separate, explicit consent, send marketing and promotional messages about offers, discounts, and updates;
• Comply with legal obligations and protect our rights.

SMS / Text Message Communications

When you provide your mobile number and opt in by checking the appropriate box on our forms, we may send you SMS messages related to your request. There are two separate opt-ins:

• Transactional messages — appointment reminders, order or service confirmations, and account notifications related to communications you have requested from us.
• Marketing & promotional messages — offers, discounts, and product updates. This opt-in is entirely optional.

Message frequency may vary. Message & Data rates may apply. You can reply HELP for help or STOP at any time to opt out of further messages.

Note: Mobile information and opt-in consent won't be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings; disabling them may affect some site functionality.

Sharing of Information

We do not sell your personal information. We may share information only as needed with trusted service providers who help us operate our business (for example, hosting, email, or scheduling providers), and only to the extent required to perform those services. We may also disclose information if required to do so by law or to protect our legal rights.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may request to access, correct, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To exercise these rights, contact us at the email below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your information, contact Smart Home Innova LLC at rsaenz@smarthomeinnova.com.